Know why they reached out.
See the enquiry behind the contact, from a delivery question to a specific service request.
AI Customer Enquiries
A helpful answer. A clearer understanding.
Answer questions with your business information, ask what matters, and keep useful customer details together for the next conversation.
From a first question to a useful customer conversation.
01 / Answer the question
Make the first reply useful.
Customers start with practical questions: where you deliver, what you offer, or how your service works. Use your business information to give the conversation a useful start.
Melbourne coffee roaster / Example
“Do you supply beans to cafés in Melbourne?”
Café owner
“Yes. Roughly how much coffee do you use each week?”
AI assistant
02 / Understand the need
Learn more with each reply.
A good conversation does more than repeat information. Relevant questions help uncover what the customer needs, so the next reply can be more specific.
In this example, a broad supply enquiry becomes a request for an espresso blend.
Shared by the café / Example
- Location
- Melbourne
- Weekly volume
- Around 20 kg
- Coffee preference
- Espresso blend
A more relevant next step: discuss a sample pack.
03 / Keep the context
The conversation stays useful.
Keep questions, replies and customer details in view across your Web and App workspace.
Keep the replies together.
Review what has already been discussed before deciding how to continue.
Carry the useful details forward.
Preferences and requirements give the next conversation a better starting point.
Start with your customer questions
What do customers ask your business?
Tell us about your enquiries and the information your customers need.
Talk to Us